Second solution: Wipe cache partition on your phone. If it’s still not recognized by your PC, try the next solution.
If you have other spare compatible USB cable, try to use it instead.
How to troubleshoot Galaxy J7 Pro that’s recognized by your PCīefore you begin to troubleshoot your phone and computer, ensure the USB cable and USB port in use are functional.
If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire. Browse through the page to find issues that are similar with yours and use the solutions we suggested.
Read further for more detailed solutions.įor owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. You may refer to this walkthrough whenever you’re dealing with the same issue on the same device. Highlighted below are basic procedures and potential solutions to a relevant issue on the Samsung Galaxy J7 (2018) smartphone, which for some reasons is not recognized by a Windows PC. Having said that, you will need to troubleshoot both the phone and the computer system. The main problem can be attributed to a bad hardware or software errors either on the phone or the computer. There are many possible reasons as to why a Windows computer would fail to read or recognize a smartphone when connected via USB cable.